How do I update my email address?

How do I update my email address?

Sign in to the Member Area, open Profile, and change your email. We’ll send a verification link—click it to confirm.
If you can’t access the old email or the license was purchased under a different address, contact Support with your order ID and the new email, and we’ll move your account.

    Glossary (A–Z)

    All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
      • Related Articles

      • Threat database updates fail. What should I do?

        Start with the basics: click Update → Check now and try again after a restart of the app (or Windows). If it still fails, check: Internet/VPN/Proxy: Make sure you’re online. Temporarily turn off VPN/proxy, or enter proxy details in Settings → ...
      • The app won’t start.

        Try these steps in order: Restart Windows, then launch from the Start menu. Make sure it isn’t already running in the tray (end the task in Task Manager → Processes, then try again). Run as administrator (right-click → Run as administrator). ...
      • I paid for the license, but I didn’t receive the key.

        Payment confirmation can take 30 minutes to 24 hours. Once your payment clears, the activation code is emailed to the address used at checkout. If it hasn’t arrived, check Spam/Junk/Promotions and search your inbox for “Gridinsoft,” “license,” or ...
      • How do I access the Member Area?

        First time: Go to my.gridinsoft.com. Click Password recovery. Enter the email you used to purchase Gridinsoft Anti-Malware and click Send password reset link. Open the email, follow the link, and set your password (check Spam/Junk if you don’t see ...
      • Send system information to Gridinsoft Support

        Sometimes the fastest way to solve an issue is to share a technical snapshot of your PC (Windows build, drivers, services, Gridinsoft Anti-Malware version). Gridinsoft collects and shows this info on screen first - you decide whether to copy it, save ...