Threat database updates fail. What should I do?

Threat database updates fail. What should I do?

Start with the basics: click Update → Check now and try again after a restart of the app (or Windows).

If it still fails, check:

  • Internet/VPN/Proxy: Make sure you’re online. Temporarily turn off VPN/proxy, or enter proxy details in Settings → Update→Proxy.

  • Date & time: Incorrect system time breaks certificate checks—sync your clock.

  • Firewall/AV rules: Allow the Gridinsoft app and updater through your firewall/endpoint security.

  • Admin rights: Run the app as administrator for the update attempt.

Still no luck? Please contact our Support Team and include the update error text (or a screenshot) and the latest log—this helps us pinpoint the cause quickly.

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