How can I delete my data or logs?

How can I delete my data or logs?

You control what’s shared.
  1. Quarantined items can be removed in Tools → Quarantine.
  2. Diagnostic logs are only sent if you choose Get help / Let us know; you can delete any exported log files on your PC.
  3. To request deletion of account-related data, contact our Support Team and we’ll handle it per our Privacy Policy.
Tip: In Settings → General → Logs & Reports, you can auto-remove logs after a chosen period and toggle anonymous usage statistics.

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      • Do you share or sell my data to third parties?

        No. We do not sell personal data or use it for advertising or profiling. We share only what is necessary to operate the product, under contracts that restrict use to the stated purpose: Service providers: licensing/activation, payment processing, ...

      • What data does the app send to Gridinsoft?

        Only what’s needed to operate and improve the product: Service data (required): update requests, license verification, app/engine version, basic OS info, and an anonymized device identifier. Threat data (optional/when you choose): file hashes, ...

      • The app detected something — should I delete it?

        Put it in Quarantine first. This isolates the file safely and lets you test system stability. If everything works normally after a reboot, you can remove it from Quarantine. If you’re unsure (e.g., the file looks system-critical or work-related), ...

      • How do I restore a file from Quarantine?

        Open Tools → Quarantine, check the box before the item you want to restore, then click Restore. When it’s detected again, choose Add to Ignore List to prevent future alerts for that file. Note: Restoring a real threat can re-enable it. If you’re ...

      • Send system information to Gridinsoft Support

        Sometimes the fastest way to solve an issue is to share a technical snapshot of your PC (Windows build, drivers, services, Gridinsoft Anti-Malware version). Gridinsoft collects and shows this info on screen first - you decide whether to copy it, save ...