How do I restore a file from Quarantine?
Open Tools → Quarantine, check the box before the item you want to restore, then click Restore. When it’s detected again, choose Add to Ignore List to prevent future alerts for that file.
Note: Restoring a real threat can re-enable it. If you’re unsure, keep it in Quarantine and contact Support with the detection name, file path, and scan log.
Glossary (A–Z)
Related Articles
I think this is a false positive. What should I do?
On the Scan Result screen: click 'Let us know' in the status bar and follow the prompts to send diagnostic logs to our Support Team. From anywhere else in the app: click 'Get help' in the status bar, choose False positive (safe file flagged) from the ...
The app detected something — should I delete it?
Put it in Quarantine first. This isolates the file safely and lets you test system stability. If everything works normally after a reboot, you can remove it from Quarantine. If you’re unsure (e.g., the file looks system-critical or work-related), ...
How can I delete my data or logs?
You control what’s shared. Quarantined items can be removed in Tools → Quarantine. Diagnostic logs are only sent if you choose Get help / Let us know; you can delete any exported log files on your PC. To request deletion of account-related data, ...
I purchased and activated the license, but the program asks me to buy another key. What should I do?
Don’t buy a new key. Activation data can be lost after system changes (Windows updates, profile cleanup, disk cleaners), security software interference, or network settings. Try these steps: Re-activate with your existing key: Open Gridinsoft ...
Additional Configuration Options
Enhance your Gridinsoft Anti-Malware experience with these optional configurations: System Integration Taskbar Pinning: Pin Gridinsoft Anti-Malware to your taskbar for quick access using Microsoft’s taskbar customization guide Desktop Shortcut: ...