How do I restore a file from Quarantine?
Open Tools → Quarantine, check the box before the item you want to restore, then click Restore. When it’s detected again, choose Add to Ignore List to prevent future alerts for that file.
Note: Restoring a real threat can re-enable it. If you’re unsure, keep it in Quarantine and contact Support with the detection name, file path, and scan log.
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I think this is a false positive. What should I do?
On the Scan Result screen: click 'Let us know' in the status bar and follow the prompts to send diagnostic logs to our Support Team. From anywhere else in the app: click 'Get help' in the status bar, choose False positive (safe file flagged) from the ...
How do I exclude a file or folder from scans?
In the app, go to Tools → Ignore list. Click + and add the item you trust (file, folder path, or connection). The entry will appear in the list under System (files/folders) or Internet (connections). To quickly find an entry, use the search box or ...
The app detected something — should I delete it?
Put it in Quarantine first. This isolates the file safely and lets you test system stability. If everything works normally after a reboot, you can remove it from Quarantine. If you’re unsure (e.g., the file looks system-critical or work-related), ...
Can I run Gridinsoft with another antivirus?
Yes. Gridinsoft Anti-Malware works well as a second line of defense, catching threats that slip past your primary AV. To avoid conflicts: Keep only one product’s real-time/web/network shields active. Use the other for on-demand or scheduled scans. ...
How can I delete my data or logs?
You control what’s shared. Quarantined items can be removed in Tools → Quarantine. Diagnostic logs are only sent if you choose Get help / Let us know; you can delete any exported log files on your PC. To request deletion of account-related data, ...