Glossary (A–Z)

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• I purchased and activated the license, but the program asks me to buy another key. What should I do?

  Don’t buy a new key. Activation data can be lost after system changes (Windows updates, profile cleanup, disk cleaners), security software interference, or network settings. Try these steps: Re-activate with your existing key: Open Gridinsoft ...

• How many computers can I protect with one purchased license?

  One Gridinsoft Anti-Malware license covers one corporate computer or two home (personal) computers at the same time. If you need to move the license to a new device, just deactivate it on the old one and activate it on the new PC. For more seats or ...

• The activation limit is reached. What should I do?

  This usually means your license is already in use on the allowed number of devices or the hardware changed after a reinstall. Please contact our Support Team and we’ll free up an activation or move the license to your current PC. To speed it up, ...

• I paid for the license, but I didn’t receive the key.

  Payment confirmation can take 30 minutes to 24 hours. Once your payment clears, the activation code is emailed to the address used at checkout. If it hasn’t arrived, check Spam/Junk/Promotions and search your inbox for “Gridinsoft,” “license,” or ...

• How do I find my license key?

  Check the purchase confirmation email you received after checkout (search your inbox for terms like Gridinsoft, license, or activation). You can also sign in to the Member Area and look under Licenses → Manage to view your key and activations. Can’t ...