General & Licensing
What happens when my license expires?
You can still open the app and run scans, but protection is limited. Threat database updates stop, real-time modules (e.g., Internet Security, On-Run protection) are disabled, and malware removal is blocked. You can view logs and Quarantine items, ...
Can I transfer my license to a new PC?
Yes. Deactivate the license on your old PC, then install Gridinsoft Anti-Malware on the new PC and activate with the same key. If the old device isn’t accessible, contact Support to reset the activation. Note: transfers still follow your license ...
I paid for the license, but I didn’t receive the key.
Payment confirmation can take 30 minutes to 24 hours. Once your payment clears, the activation code is emailed to the address used at checkout. If it hasn’t arrived, check Spam/Junk/Promotions and search your inbox for “Gridinsoft,” “license,” or ...
I purchased and activated the license, but the program asks me to buy another key. What should I do?
Don’t buy a new key. Activation data can be lost after system changes (Windows updates, profile cleanup, disk cleaners), security software interference, or network settings. Try these steps: Re-activate with your existing key: Open Gridinsoft ...
Can I use a personal license on a company-issued computer?
No. Personal licenses are for privately owned home PCs and non-commercial use. If the device is company-issued or used primarily for work, you need a business/corporate license. If you activated a personal license on a work machine by mistake, ...
How many computers can I protect with one purchased license?
One Gridinsoft Anti-Malware license covers one corporate computer or two home (personal) computers at the same time. If you need to move the license to a new device, just deactivate it on the old one and activate it on the new PC. For more seats or ...
Is Gridinsoft Anti-Malware free?
No. Gridinsoft Anti-Malware is a commercial product. We provide a free 6-day trial so you can evaluate the software. During the trial, the app can scan and detect threats; removing detected items requires a paid license. If you decide to continue ...
How safe will I be when using Gridinsoft Anti-Malware?
Gridinsoft Anti-Malware significantly reduces risk by detecting and removing malicious software, but no tool can guarantee 100% safety. Your protection depends on consistent use: keep the app and threat database up to date, run regular scans (quick ...
Why should I choose Gridinsoft Anti-Malware?
GridinSoft Anti-Malware is a trusted tool designed to help secure your system by detecting and removing various types of malware. Here’s why you might consider it: Effective Malware Detection: Identifies a wide range of threats, such as viruses, ...