How do I send Support the info you need?

How do I send Support the info you need?

After a scan, open Show Details and click Save to file… to export the report, then attach that file to your Support message.

In the message, add a short description of the problem, your Windows version, whether you use the Portable or Installed app, and if a VPN/Proxy/EDR is running. If attachments are blocked, zip the report or paste its contents into the ticket; for large files you can share a cloud link.

For license/activation issues, include your order email plus a screenshot of the License / Activation window so we can help faster.

    Glossary (A–Z)

    All A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

      • Related Articles

      • Get started with Trojan Killer

        Trojan Killer is a portable malware cleaner for PCs and USB drives. It quickly finds and removes threats, resets changes they’ve made, and helps you get back to normal. If you haven’t installed or prepared the Portable Edition yet, see Download & ...

      • Activate your subscription in Trojan Killer

        You need a license key to start the activation process. If you don’t have one yet, you can purchase it inside the app or on our website. Before you start Internet is required for activation and license checks. Use the latest version of Trojan Killer. ...

      • I have a valid license but the key isn’t working.

        First, confirm you’re online and paste the key exactly as provided—no extra spaces—and watch for look-alike characters (0/O, 1/I). Also make sure your keyboard layout is set to English when entering the key. If it still fails, grab your key from the ...

      • The Portable Edition asks me to activate again.

        This usually happens if the Portable folder was moved, renamed, or re-downloaded, which can reset the local activation data on the USB. Plug in the same USB stick, open Unregistered → here, and enter your license key again while you’re online. To ...

      • What information do you collect?

        By default, Trojan Killer does not collect personal documents, browsing content, or anything you scan. You can opt in (Settings) to send anonymous statistics that help improve detections, these include non-identifying technical signals like detection ...