Installation & Activation
The activation limit is reached. What should I do?
This usually means your license is already in use on the allowed number of devices or the hardware changed after a reinstall. Please contact our Support Team and we’ll free up an activation or move the license to your current PC. To speed it up, ...
Can I activate offline?
No. Activation requires an internet connection to verify your license and fetch initial updates. If the PC can’t go online, connect briefly (Wi-Fi/ethernet/mobile hotspot) to activate and update, then you can work offline; note that updates and some ...
The installer is blocked by SmartScreen or another AV. What should I do?
Confirm the source: Only run the installer if you downloaded it from gridinsoft.com. Check the publisher on the prompt (should show our signed publisher). SmartScreen (Windows protected your PC): Click More info → Run anyway. Blocked by another ...
How do I find my license key?
Check the purchase confirmation email you received after checkout (search your inbox for terms like Gridinsoft, license, or activation). You can also sign in to the Member Area and look under Licenses → Manage to view your key and activations. Can’t ...
How do I cancel my subscription?
Sign in to the Member Area at my.gridinsoft.com, then: Go to Subscriptions (or Licenses → the relevant product). Click Manage → Cancel or Turn off auto-renew. Confirm the change. You will receive a confirmation email. What happens next: your license ...
How do I access the Member Area?
First time: Go to my.gridinsoft.com. Click Password recovery. Enter the email you used to purchase Gridinsoft Anti-Malware and click Send password reset link. Open the email, follow the link, and set your password (check Spam/Junk if you don’t see ...
How do I uninstall Gridinsoft Anti-Malware?
On Windows 10/11: Open Settings → Apps → Apps & features (Windows 11: Installed apps). Find Gridinsoft Anti-Malware, select Uninstall, and confirm. Approve the UAC prompt and follow the uninstaller. Restart if asked. If you don’t see it or the ...
How do I install Gridinsoft Anti-Malware?
Download the installer from the official Gridinsoft website and save it. Open the file (GridinsoftAntiMalware-setup.exe). If your browser or SmartScreen shows a warning, choose the option to proceed if you downloaded it from our site. Approve the UAC ...