Detections, Quarantine, False Positives
I think this is a false positive. What should I do?
On the Scan Result screen: click 'Let us know' in the status bar and follow the prompts to send diagnostic logs to our Support Team. From anywhere else in the app: click 'Get help' in the status bar, choose False positive (safe file flagged) from the ...
How do I restore a file from Quarantine?
Open Tools → Quarantine, check the box before the item you want to restore, then click Restore. When it’s detected again, choose Add to Ignore List to prevent future alerts for that file. Note: Restoring a real threat can re-enable it. If you’re ...
The app detected something — should I delete it?
Put it in Quarantine first. This isolates the file safely and lets you test system stability. If everything works normally after a reboot, you can remove it from Quarantine. If you’re unsure (e.g., the file looks system-critical or work-related), ...